Policy Statement
Customer service is a top priority of the library. All customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.
Regulations
- Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs of the individual with the overall needs of our customers throughout the state of Kerala.
- When answering the phone, employee will identify him or her self and the department in which (s)he works. All staff will wear name tags so that customers can recognise them as Oxymus employees.
- Staff will assist customers on a first come, first served basis to the extent possible without infringing on the service needs of other customers.
- In cases where the Oxymus's resources are not sufficient to meet customer demand, staff will offer support to customers in getting service directly from brands. Whenever possible staff will contact the brand's office and coordinate the service request from customers.
- A customer with complaints about the service received or about Oxymus's policy shall be referred to the senior staff on duty at the time or to the senior management of Oxymus. The business cards of senior staff are available at all service desks.
Approved: January 14, 2019
Oxymus Technologies - Board of Directors